sensitivity

                sensitivity
step 1: basic skills
 express interest and concern for others, especially when they are having problems

rationale: if you help others, they are more likely to help you.

helpful hints: if you see someone in trouble, ask if you can help
sometimes just showing you care helps.

step 2:recognize that disabled people deserve the same respect as anyone else.

rationale: a disability does not make a person inferior. helping people with disabilities without ridiculing or patronizing them shows that you believe people are equal although some people need a little extra assistance.

helpful skills: be ready to help a disabled person when needed by doing such things as holding open a door carrying a package, giving up your seat. 

step 3: apologize or make amends for hurting someone's feeling or causing harm.

rationale: saying your sorry shows that you can take responsibility.

helpful hints: you can harm someone by what you fail to do, just as easily as by what you can do. some examples are breaking a promise or not sticking up for someone who is being picked on.

step 4: recognize that people of different races, religions, and backgrounds deserve to be treated the same way as you would expect to be treated.

rationale: treating others equally shows that although people are different.